Troubleshooting greeting changes - Admin Panel

Purpose: This article helps you resolve common issues after editing greetings.

I changed the Default Greeting but callers still hear the old message
- Check if a Temporary Greeting Override is active. If yes, callers will hear the override until the To time.
My temporary greeting did not play at the planned time
- Confirm the From and To times and the correct time zone.
- Verify that you clicked Save in the override panel.
The default greeting did not return after the holiday
- Confirm the To time has passed.
- Refresh the page and review the override panel for any future dates.
I edited the label but the name did not update for other users
- Ask teammates to refresh their browser.
- Confirm you edited the correct organization.

Always test with a real call after a change.
Keep a short internal log of who changed what and when.
When in doubt, copy your greeting text to a document before editing so you can restore it quickly.