Troubleshooting greeting changes - Admin Panel

Purpose: This article helps you resolve common issues after editing greetings.

Checklist

1. I changed the Default Greeting but callers still hear the old message

   • Check if a Temporary Greeting Override is active. If yes, callers will hear the override until the To time.

2. My temporary greeting did not play at the planned time

   • Confirm the From and To times and the correct time zone.

   • Verify that you clicked Save in the override panel.

3. The default greeting did not return after the holiday

   • Confirm the To time has passed.

   • Refresh the page and review the override panel for any future dates.

4. I edited the label but the name did not update for other users

   • Ask teammates to refresh their browser.

   • Confirm you edited the correct organization.

Tips and good practices

• Always test with a real call after a change.

• Keep a short internal log of who changed what and when.

• When in doubt, copy your greeting text to a document before editing so you can restore it quickly.