Choosing Call Types for On-call Schedule - Admin Panel
Purpose: Explain how call types control which calls a schedule handles.
What call types represent
A call type is a group that reflects the source and urgency of the call. Typical groups include but not limited to:
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After-hours office routine
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After-hours office urgent
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Hospital routine consults
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Hospital urgent consults
- All office
- All hospital
- All
Steps
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When adding or editing a schedule, open Select Call Type.
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Pick one or more groups that the assignee should handle.
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Save the schedule.
Tips and good practices
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Keep routine and urgent coverage distinct when the teams differ.
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If one person covers all after-hours calls, select the group that represents all after-hours traffic as available in your list.
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Review call type selections whenever your practice rules change.