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On-Call Scheduling Overview - Admin Panel

Purpose

Explain how Phone Copilot routes after-hours calls to the right person using on-call schedules.

What the feature does

  • Lets you assign on-call coverage by date and time.

  • Supports a calendar view and a table view of all entries.

  • Uses Default Schedules to handle missing coverage through a Fallback Schedule.

  • Supports Recurring Schedules for repeating patterns.

  • Applies Alert Preferences and Call Types to control who gets alerted and how.

Key areas on the page

  • Default Schedules section with Fallback and Recurring.

  • Add Schedule button to create one-time entries.

  • Calendar view with hover details and double-click to edit.

  • Table view with columns such as From Date Time, To Date Time, Name, Phone, Tags, Alert Preference.

  • Upload and Download icons to manage schedules with Excel.

Tips and good practices

  • Keep at least one Fallback Schedule active for safety.

  • Use Recurring Schedules for stable patterns like weekends and weekdays.

  • Review coverage in Calendar view to spot gaps.

  • Use Table view to filter and bulk check details.

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