On-Call Scheduling Overview - Admin Panel

Purpose

Explain how Phone Copilot routes after-hours calls to the right person using on-call schedules.

What the feature does

• Lets you assign on-call coverage by date and time.

• Supports a calendar view and a table view of all entries.

• Uses Default Schedules to handle missing coverage through a Fallback Schedule.

• Supports Recurring Schedules for repeating patterns.

• Applies Alert Preferences and Call Types to control who gets alerted and how.

Key areas on the page

• Default Schedules section with Fallback and Recurring.

• Add Schedule button to create one-time entries.

• Calendar view with hover details and double-click to edit.

• Table view with columns such as From Date Time, To Date Time, Name, Phone, Tags, Alert Preference.

• Upload and Download icons to manage schedules with Excel.

Tips and good practices

• Keep at least one Fallback Schedule active for safety.

• Use Recurring Schedules for stable patterns like weekends and weekdays.

• Review coverage in Calendar view to spot gaps.

• Use Table view to filter and bulk check details.