Icon guide on main home screen (call worklist dashboard)

• ☎︎ / phone icon — Voice call entry.

• 💬 / message icon — Message entry.

• EN / ES badge — Language detected/selected.

• Blue phone (bottom‑right) — Open the dialer (outbound call).

• Blue chat bubble (bottom‑right) — Open secure chat.

• Blue sliders (near Search) — Open the Filter panel.

Best practices

• Save the views you use daily as Favorites (one per agent role).

• Pair Intent with Language to create clean work queues.

• Refresh often during peak hours; unresolved calls with short durations are strong callback candidates.