AI Agent Translator on a Phone Call
Purpose: Explain how to set up a two‑party phone call where the AI translates between both callers in turn, similar to a human translator.
What you can do
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Connect two phone numbers that speak different languages.
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Let the AI translate each side in turn during the call.
Steps
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Open HIPAA Compliant AI Agents.
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Select AI Translator on a Call.
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Enter the two phone numbers. Example: patient and specialist office.
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Set the preferred language for each party.
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Start the call. The AI will speak to each person in turn and translate what was said to the other party.
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When finished, end the call.
Best use cases
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Scheduling with a patient who prefers another language.
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Coordinating with a family member or interpreter substitute when a live human is not available.
Tips and good practices
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Tell both parties that an AI translator is on the line.
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Pause after each sentence to allow accurate translation.
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Confirm critical details such as dates, times, addresses, and medication names.
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If the person changes phones during the call, restart and re‑enter the new number.