Call Details: Call Closed By (Call Closers) - Admin Panel

Purpose: Identify who is closing calls and at what share.

Reading the panel

• The chart shows the distribution of closed calls by closer.

• Use it to recognize good performance and to find training needs.

Actions to take

• Pair high closure share with quality checks.

• If a user closes many calls outside working hours, review workload balance.

• Use the results in coaching sessions.

Tips and good practices

• Cross-check with Call Closure Time. Fast and accurate closure is the goal.

• Share winning call notes and templates with the whole team.