# Icon guide on main home screen (call worklist dashboard)
> Source URL for below info: https://api1.simboconnect.com/helpb/books/simboconnect-ai-phone-copilot/page/icon-guide-on-main-home-screen-call-worklist-dashboard

- **☎︎ / phone icon** — Voice call entry.
- **💬 / message icon** — Message entry.
- **EN / ES** badge — Language detected/selected.
- **Blue phone (bottom‑right)** — Open the dialer (outbound call).
- **Blue chat bubble (bottom‑right)** — Open secure chat.
- **Blue sliders (near Search)** — Open the Filter panel.

### Best practices

- Save the views you use daily as **Favorites** (one per agent role).
- Pair **Intent** with **Language** to create clean work queues.
- Refresh often during peak hours; unresolved calls with short durations are strong callback candidates.
> Source URL for above info: https://api1.simboconnect.com/helpb/books/simboconnect-ai-phone-copilot/page/icon-guide-on-main-home-screen-call-worklist-dashboard