Recently Updated Pages
SimboDIYAS Workflow Customization: Best practices for Hospital Short Codes - Admin Panel
Purpose Create clear and useful short codes for hospitals to improve speed and accuracy. Guidel...
SimboDIYAS Workflow Customization: Test and Validate Answering Service Changes - Admin Panel
Purpose Confirm that your configuration changes produce the workflow you expect. Steps Aft...
SimboDIYAS Workflow Customization: Manage the Doctor List for Announcements - Admin Panel
Purpose Add and maintain the doctors that the Copilot can announce or route to. Steps Open...
SimboDIYAS Workflow Customization: Announce Available Doctors and Let Callers Choose a Doctor - Admin Panel
Purpose Allow callers to route to a specific on-call doctor when appropriate. Steps Open A...
SimboDIYAS Workflow Customization: Enable Smart Bifurcation by Hospital Name - Admin Panel
Purpose Ask callers to select the hospital they are calling from and route based on that choice....
SimboDIYAS Workflow Customization: Enable Smart Bifurcation of Calls from ER and Floors - Admin Panel
Purpose Ask hospital callers to specify ER or Floor so messages reach the right on-call flow. P...
SimboDIYAS Workflow Customization: Enable Hospital Answering Service and Add Hospitals - Admin Panel
Purpose Accept and manage calls from hospital staff for routine and urgent consults. Steps ...
SimboDIYAS Workflow Customization: Enable During Hours Smart Answering Service - Admin Panel
Purpose Turn on smart call handling during working hours so messages flow to the dashboard inste...
SimboDIYAS Workflow Customization: Configure the On-call Answering Service - Admin Panel
Purpose This article explains the full configuration of the On-call Answering Service in SimboCo...
Operational Playbook: Turning Analytics Into Action - Admin Panel
Purpose: Give you a simple routine to review analytics and improve service every week. Weekly rh...
Search and Filter Dashboard Users - Admin Panel
Purpose Quickly find users in large organizations. Where to find this Admin tab → Dashboard Lo...
Delete a Dashboard User - Admin Panel
Purpose Remove a user’s access to the SimboConnect dashboard. Where to find this Admin tab → D...
Reset a User Password - Admin Panel
Purpose Create a new password for a user who cannot log in or needs a security reset. Where to ...
Edit an Existing Dashboard User - Admin Panel
Purpose Update a user’s organization, name, and role information. Where to find this Admin tab...
Manage Dashboard Logins: Page Overview and Quick Actions - Admin Panel
Purpose Help an admin understand the Dashboard Logins list and use the quick action icons for ea...
AI Language Translator at the Front Desk
Purpose Help staff translate a live conversation with a walk‑in patient using the microphone. Th...
Call Details screen overview (single-page guide)
Purpose: Explain every part of the Call Details screen shown in the two snapshots and how staff c...
Icon guide on main home screen (call worklist dashboard)
☎︎ / phone icon — Voice call entry. 💬 / message icon — Message entry. EN / ES badge...
Refresh, collapse, and paginate on Inbound calls worklist
Purpose: Control how much you see and keep the list fresh. Refresh Call Logs: pulls in the l...