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SimboDIYAS Workflow Customization: Manage the Doctor List for Announcements - Admin Panel

Purpose

Add and maintain the doctors that the Copilot can announce or route to.

Steps

  1. Open Admin → Answering Service Management → Configurations → Edit.

  2. When you enable any of the "doctors taking their own calls" -> In Doctor List, enter the following for each doctor:

    • First name

    • Last name

    • Email

    • Phone number

  3. Use the add button to include additional doctors or the remove button to delete one.

  4. Click Save.

Notes

  • The list powers the Own Calls Providers announcements.

  • Only include doctors who are available to take calls according to your on-call policy.

Tips and good practices

  • Review and update the list before each new on-call rotation.

  • Verify phone numbers and escalation preferences with each doctor.

  • Remove inactive doctors to keep menus short for callers.

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