How to update Organization Information

What this covers: Profile details, spoken labels, address, timezone, and security.

Steps

1. Go to Admin → Organization Settings.

2. If needed, click Edit.

3. In Organization Information, complete or update these fields:

   • Organization Short Label. A short code or label that appears in parts of the product. Example: IHC.

   • Organization Long Label (Spoken). A clear name used by the voice agent when speaking to callers. Example: Ideal Health Center.

   • Fax number. Fill this if your office uses fax.

   • Note: The following fields are non-editable and cannot be updated here:

     • Organization Name, Address, City, State, Zipcode, Country, Timezone

    

4. (Optional) Turn on security:

   • Check Enable Two Factor Authentication if you want users to sign in with a second step for better security.

5. In Office Address (Spoken), enter a simple, caller-friendly address. Example:

   Simbo INC, 31 Street, Boston, US

6. Click Save if the button is shown.

Tips and good practice

• Keep the Long Label (Spoken) easy to pronounce. This improves call clarity.

• Match the Timezone to your actual office hours to avoid after-hours call routing mistakes.

• Use standard postal formatting for Address and Zipcode to help downstream integrations.