How to update Organization Information

What this covers: Profile details, spoken labels, address, timezone, and security. 

 Steps 

 

 

 Go to Admin → Organization Settings . 

 

 

 If needed, click Edit . 

 

 

 In Organization Information , complete or update these fields: 

 

 

 Organization Short Label . A short code or label that appears in parts of the product. Example: IHC . 

 

 

 Organization Long Label (Spoken) . A clear name used by the voice agent when speaking to callers. Example: Ideal Health Center . 

 

 

 Fax number . Fill this if your office uses fax. 

 

 Note: The following fields are non-editable and cannot be updated here:

 

 

 Organization Name, Address, City, State, Zipcode, Country, Timezone 

 

 

 

 

   

 

 

 (Optional) Turn on security: 

 

 

 Check Enable Two Factor Authentication if you want users to sign in with a second step for better security. 

 

 

 

 

 In Office Address (Spoken) , enter a simple, caller-friendly address. Example: 

 Simbo INC, 31 Street, Boston, US 

 

 

 Click Save if the button is shown. 

 

 

 Tips and good practice 

 

 

 Keep the Long Label (Spoken) easy to pronounce. This improves call clarity. 

 

 

 Match the Timezone to your actual office hours to avoid after-hours call routing mistakes. 

 

 

 Use standard postal formatting for Address and Zipcode to help downstream integrations.