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Purpose: Show how to see on-call coverage either on a calendar g ...ortable table. Steps Open On-Call Schedule. Select Calendar to view a monthly grid. Hover any entry to see who is on call, their phone, call type, and alert group. Double-...

Purpose: Guide you to create a new on-call provider record. Steps Go ...the provider to the appropriate on-call schedules after creation.

Purpose Allow callers to route to a specific on-call doctor when appropriate. Steps ... Use rotation rules in your on-call schedule to decide who appears in announcements.

...e you turned on the after-hours on-call workflows, please setup on-call schedule here: https://api1.sim ...boconnect.com/helpb/search?term=on-call Add new dashboard logins: https://api1.simboconnect.com/helpb/books/simbovara-ai-phone-agent-for-medical-p...

... No No Manage on-call schedules Yes No ...nd update workflows Manage on-call schedules Access analytics and reporting Perform other administrative tasks When to assign: Assign Admin only to a small grou...

...e. Monthly checklist Verify on-call schedule ownership and escalation paths. Confirm office hours for holidays and season changes. Skim each workflow box for policy changes. Quarterly checklist Listen to a sample of calls to ensure pr...

...nguage Initial IVR, After Hours On-call Workflows, Verify Date of Birth, and Transfer Timeout. Practice information used to answer caller questions using Office Location Details and Office Hours Details. Conversation flows by use case using these...

...I Phone Copilot for after-hours on-call workflows - please get started now: https://diyas.simboconnect.com/ Confused about which product is right for you? See more details here: https://api1.simboconnect.com/helpb/books/ai-phone-agents/page/introduction...

...dd, edit, delete, or search for on-call providers. Tips / Good practices Confirm you are on the correct organization using Select Organization before making changes. Use the Search box to avoid editing the wrong person. Review the list afte...

...oor so messages reach the right on-call flow. Prerequisite Hospital Answering Service must be enabled. Steps Open Admin → Answering Service Management → Configurations → Edit. Check Enable smart bifurcation of calls from ER and Floors from hos...

...fter hours and walk through the on-call menu if enabled. Trigger each edited workflow with a simple statement and confirm the questions are asked in order. Trigger each conditional transfer rule and confirm the call routes correctly. Tips an...

...ncluding Message Templates On-call Schedule Management sections What It Does Changing the selection changes the context of the page. You will view and modify settings for the chosen organization only. Items like templates, schedules, and other A...