Recently Updated Pages
Get to know the Inbound dashboard
SimboConnect - AI Phone Copilot
Updated 2 months ago by Admin
Purpose: Understand what you’re seeing and how calls are organized. Where: Top navigation → Inbo...
How to set business hours and spoken office hours
SimboConnect - AI Phone Copilot
Updated 2 months ago by Admin
What this covers: Working days, common hours, custom time slots, and the spoken message read to c...
How to update Organization Information
SimboConnect - AI Phone Copilot
Updated 2 months ago by Admin
What this covers: Profile details, spoken labels, address, timezone, and security. Steps Go...
How to open Organization Settings - Admin Panel
SimboConnect - AI Phone Copilot
Updated 2 months ago by Admin
What this covers: Getting to the correct page and understanding the layout. Steps Sign in t...
Reset your password
SimboConnect - AI Phone Copilot
Updated 2 months ago by Admin
Phone Copilot: Forgot and Reset Password This article explains how users can recover access to p...
User Roles Dashboard
SimboDIYAS - After-hours On-call AI Agent
Updated 2 months ago by Admin
Operational Playbook: Turning Analytics Into Action - Admin Panel
SimboDIYAS - After-hours On-call AI Agent
Updated 2 months ago by Admin
Analytics Glossary - Admin Panel
SimboDIYAS - After-hours On-call AI Agent
Updated 2 months ago by Admin
Customer Journey: Transfers, Pickup, Missed Calls, and Handle Time - Admin Panel
SimboDIYAS - After-hours On-call AI Agent
Updated 2 months ago by Admin
Customer Journey Report: Overview - Admin Panel
SimboDIYAS - After-hours On-call AI Agent
Updated 2 months ago by Admin
Call Details: Call Closed By (Call Closers) - Admin Panel
SimboDIYAS - After-hours On-call AI Agent
Updated 2 months ago by Admin
Call Details: Call Closure Time / SLA - Admin Panel
SimboDIYAS - After-hours On-call AI Agent
Updated 2 months ago by Admin
Call Details: Call Assignments - Admin Panel
SimboDIYAS - After-hours On-call AI Agent
Updated 2 months ago by Admin
Call Details: Call Bifurcation - Admin Panel
SimboDIYAS - After-hours On-call AI Agent
Updated 2 months ago by Admin
Call Details Report: Overview - Admin Panel
SimboDIYAS - After-hours On-call AI Agent
Updated 2 months ago by Admin
Call Volume: Daily Call Volume - Admin Panel
SimboDIYAS - After-hours On-call AI Agent
Updated 2 months ago by Admin
Call Volume: Hourly Averages - Admin Panel
SimboDIYAS - After-hours On-call AI Agent
Updated 2 months ago by Admin
Call Volume: Weekday Averages - Admin Panel
SimboDIYAS - After-hours On-call AI Agent
Updated 2 months ago by Admin
Call Volume Report: Overview - Admin Panel
SimboDIYAS - After-hours On-call AI Agent
Updated 2 months ago by Admin
Manage Vacation and Temporary Overrides: Add, Edit, Delete, and View - Admin Panel
SimboDIYAS - After-hours On-call AI Agent
Updated 2 months ago by Admin