Call Details: Call Closed By (Call Closers) - Admin Panel

Purpose: Identify who is closing calls and at what share.

Reading the panel

The chart shows the distribution of closed calls by closer.

Use it to recognize good performance and to find training needs.

Actions to take

Pair high closure share with quality checks.

If a user closes many calls outside working hours, review workload balance.

Use the results in coaching sessions.

Tips and good practices

Cross-check with Call Closure Time. Fast and accurate closure is the goal.

Share winning call notes and templates with the whole team.