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...ou start Confirm that your on-call providers are assigned as Prima ... Backup 1, and Backup 2 in your on-call schedule. Decide the alert ...oup Go to Admin. Open On-call Schedule Management in the left ... list and is ready to attach to on-call schedules. Edit an existin...

Purpose Let callers reach the on-call doctor after hours with proper ...led, after-hours calls go to an on-call menu. Copilot screens for: ... If they really need an on-call doctor Whether the caller is ...ion Copilot alerts the on-call doctor based on your on-call sc...

...s the full configuration of the On-call Answering Service in SimboConne ... Let callers choose a specific on-call doctor for Routine, Stat, or Of ...Copilot will announce available on-call doctors and let the caller select a doctor. You can enable this fo...

...dsheet. Export steps Open On-Call Schedule. Select the Downl ...ntries in Excel. Return to On-Call Schedule. Select the Upload icon to import your file. Tips and good practices Keep date and time formats exactly as shown in t...

...ide a scheduler to add a single on-call entry for a specific period. S ...teps Open On-Call Schedule and select the correct organization if you use more than one. Select Add Schedule. Enter From Date Time and To Date Time. Select Prima...

...rrives and there is no matching on-call entry for that time and call ty ...ong and continuous. Use an on-call distribution or a responsible lead as the fallback contact. Review Alert Preferences so the fallback person cannot miss an urgent call. ...

...calls to the right person using on-call schedules. What the feature do ...es Lets you assign on-call coverage by date and time. Supports a calendar view and a table view of all entries. Uses Default Schedules to handle missing coverage thro...

...hone Copilot uses to notify the on-call person. A protocol can include up to three steps and can mix email, text, and phone calls with specific wait times and backups. The actual protocols are created and maintained in Alert Groups. The schedule simply ref...

Purpose: Automate repeating coverage such as weekdays or weekends. Steps Open Default Schedules and select Recurring Schedule. Select From Date and To Date to define the period where the pattern applies. Enter From Time and To Time for each day...