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... season changes. Skim each workflow box for policy changes. Qu ...s inside the first line of each workflow with the date, for example “Updated intake rules on 2025-09-15.” Encourage staff to submit suggested edits using one standard form. ...

...Admin menu → Copilot Settings → Workflow Customization What you can con ...nitial IVR, After Hours On-call Workflows, Verify Date of Birth, and Tra ... editable sections: Refill Workflow Questions Medical Records Workflow Questions Appointment Work...

Choosing between SimboPAS and SimboDIYAS becomes easy when you look at y ...o.ai/schedule-connect Pick SimboDIYAS if you want a self-serve, fast ...i1.simboconnect.com/helpb/books/simbodiyas-after-hours-on-call-ai-agent/pa ...ge/get-started-with-simbodiyas-step-by-step-registration ...

... are handled using the hospital workflow. Messages are tagged with the hospital and short code. You can add routing rules later using bifurcation options. Tips and good practices Use 2 to 3 character short codes that staff already uses ...

...ect so that you can adjust AFRA workflows for your practice. Where to g ...e changes to apply them to live workflows. Detailed behavior When During Hours Smart Answering Service is enabled, the Copilot answers during your defined business hours,...

...nfiguration changes produce the workflow you expect. Steps After saving any change, place a test call from an external phone line. Walk through the expected path: During hours message capture Hospital selection ER or Floor choice ...

Purpose Ask hospital callers to specify ER or Floor so messages reach the right on-call flow. Prerequisite Hospital Answering Service must be enabled. Steps Open Admin → Answering Service Management → Configurations → Edit. Check Enable smart bif...

Purpose Add and maintain the doctors that the Copilot can announce or route to. Steps Open Admin → Answering Service Management → Configurations → Edit. When you enable any of the "doctors taking their own calls" -> In Doctor List, enter the follow...

Purpose Allow callers to route to a specific on-call doctor when appropriate. Steps Open Admin → Answering Service Management → Configurations → Edit. To enable announcements for a scenario, check one or more of: Enable Own Calls Providers For...

Purpose Create clear and useful short codes for hospitals to improve speed and accuracy. Guidelines Use 2 to 3 characters only. Make each code unique across all hospitals. Match common abbreviations your team already uses. Avoid numbers t...

Purpose Turn on smart call handling during working hours so messages flow to the dashboard instead of personal voicemail. Steps Open Admin → Answering Service Management → Configurations → Edit. Check Enable During Hours Smart Answering Service. ...

Purpose Ask callers to select the hospital they are calling from and route based on that choice. Prerequisite Hospital Answering Service must be enabled and hospitals must be added. Steps Open Admin → Answering Service Management → Configurations → Ed...

Get started with SimboDIYAS What SimboDIYAS does SimboDIYAS is an AI powered answering serv ...r email to begin Go to the SimboDIYAS website. Enter your work e ...VoIP phone number and answering workflows. Higher tiers include more cal ...ensure that you have setup your workflows properly! Details with links g...