Workflow Customization: Enable Multiple Language Initial IVR - Admin Panel

Purpose

Offer callers a choice of language at the start of the call.

Behavior

 

• When enabled, Copilot opens with a language menu such as English or Spanish.

• When disabled, Copilot speaks English only.

 

Steps

 

1. On Workflow Customizations, check Enable Multiple Language Initial IVR to enable.

2. Click Save.

 

Tips and Good practices

 

• Enable this if a significant share of callers use another language.

• Keep workflows written in clear English. Copilot translates its prompts for the caller.