Workflow Customization: Build Talk to Clinician Workflow Questions - Admin Panel

Purpose

Capture enough detail to arrange an informed clinician callback.

Where to edit

Talk to Clinician Workflow Questions

Suggested prompt

 

• Please specify the message or reason in detail for arranging the callback

 

Optional additions

 

• Ask for best callback time and number.

• Add a rule to route emergencies to 911 instructions based on your policy wording.
  

 

Steps

 

1. Enter your prompt and any safety language your compliance team requires.

2. Click Save.

 

Tips and Good practices

 

• Encourage concise but specific messages.

• Add a line that states expected response time.