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SimboDIYAS Workflow Customization: Enable Smart Bifurcation of Calls from ER and Floors - Admin Panel

 

Purpose

 


Ask hospital callers to specify ER or Floor so messages reach the right on-call flow.


 

Prerequisite

 


Hospital Answering Service must be enabled.


 

Steps

 

 

  1. Open Admin → Answering Service Management → Configurations → Edit.

  2. Check Enable smart bifurcation of calls from ER and Floors from hospitals.

  3. Click Save.

 


 

What happens after enabling

 

 

  • The Copilot will ask the caller whether they are calling from the ER or a specific floor.

  • The system will route or tag the call based on the selection.

 


 

Tips and good practices

 

 

  • Enable this only if ER and Floor calls need different routing or urgency.

  • Share the new flow with hospital units so they know what to expect.

  • Monitor the first week of calls to confirm accurate caller selections.

 

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