SimboDIYAS Workflow Customization: Enable Smart Bifurcation of Calls from ER and Floors - Admin Panel

 

Purpose

 

Ask hospital callers to specify ER or Floor so messages reach the right on-call flow.

 

Prerequisite

 

Hospital Answering Service must be enabled.

 

Steps

 

 

1. Open Admin → Answering Service Management → Configurations → Edit.

2. Check Enable smart bifurcation of calls from ER and Floors from hospitals.

3. Click Save.

 

 

What happens after enabling

 

 

• The Copilot will ask the caller whether they are calling from the ER or a specific floor.

• The system will route or tag the call based on the selection.

 

 

Tips and good practices

 

 

• Enable this only if ER and Floor calls need different routing or urgency.

• Share the new flow with hospital units so they know what to expect.

• Monitor the first week of calls to confirm accurate caller selections.