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SimboDIYAS Workflow Customization: Enable Hospital Answering Service and Add Hospitals - Admin Panel

 

Purpose

 


Accept and manage calls from hospital staff for routine and urgent consults.


 

Steps

 

 

  1. Open Admin → Answering Service Management → Configurations → Edit.

  2. Check Enable Hospital Answering Service.

  3. In Hospital Name, enter each hospital you support.

  4. For each hospital, enter a short Code. Keep it short and unique.

  5. Click Save.

 


 

What happens after enabling

 

 

  • Calls identified as hospital calls are handled using the hospital workflow.

  • Messages are tagged with the hospital and short code.

  • You can add routing rules later using bifurcation options.

 


 

Tips and good practices

 

 

  • Use 2 to 3 character short codes that staff already uses in daily work.

  • Add only active hospitals to avoid confusion.

  • Review call logs weekly to verify correct tagging.

 

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