SimboDIYAS Workflow Customization: Enable Hospital Answering Service and Add Hospitals - Admin Panel

 

Purpose

 

Accept and manage calls from hospital staff for routine and urgent consults.

 

Steps

 

 

1. Open Admin → Answering Service Management → Configurations → Edit.

2. Check Enable Hospital Answering Service.

3. In Hospital Name, enter each hospital you support.

4. For each hospital, enter a short Code. Keep it short and unique.

5. Click Save.

 

 

What happens after enabling

 

 

• Calls identified as hospital calls are handled using the hospital workflow.

• Messages are tagged with the hospital and short code.

• You can add routing rules later using bifurcation options.

 

 

Tips and good practices

 

 

• Use 2 to 3 character short codes that staff already uses in daily work.

• Add only active hospitals to avoid confusion.

• Review call logs weekly to verify correct tagging.