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SimboDIYAS Workflow Customization: Enable During Hours Smart Answering Service - Admin Panel

 

Purpose

 


Turn on smart call handling during working hours so messages flow to the dashboard instead of personal voicemail.


 

Steps

 

 

  1. Open Admin → Answering Service Management → Configurations → Edit.

  2. Check Enable During Hours Smart Answering Service.

  3. Click Save.

 


 

What happens after enabling

 

 

  • The Copilot will answer calls during your set business hours.

  • The Copilot will collect caller intent and message.

  • A structured message will appear on the dashboard for staff review and action.

 


 

Tips and good practices

 

 

  • Make sure your business hours are accurate in your organization settings.

  • Train staff to check the dashboard at the start and end of each shift.

  • Use concise voicemail greetings so callers reach the Copilot quickly.

 

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