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SimboDIYAS Workflow Customization: Best practices for Hospital Short Codes - Admin Panel

 

Purpose

 


Create clear and useful short codes for hospitals to improve speed and accuracy.


 

Guidelines

 

 

  • Use 2 to 3 characters only.

  • Make each code unique across all hospitals.

  • Match common abbreviations your team already uses.

  • Avoid numbers that can sound similar on a phone call.

 


 

How to update

 

 

  1. Open Admin → Answering Service Management → Configurations → Edit.

  2. Update the Code field next to each hospital.

  3. Click Save and test a hospital call to see the new tags in the dashboard.

 


 

Tips and good practices

 

 

  • Keep a shared list of codes in your internal handbook.

  • Review codes during onboardingon-boarding so staff learns them early.

  • Change codes only when necessary to avoid confusion.

 

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