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Unblock Callers - Admin Panel

 

Purpose

 


Use this page to restore calling access for phone numbers that were previously blocked in SimboConnect. Admins can search for blocked caller IDs, review who blocked them and when, and unblock a number if it was blocked by mistake.


 

Who can do this

 

 

  • Admin users of SimboConnect.

 


 

How to get here

 

 

  1. Open SimboConnect.

  2. Go to Admin.

  3. In the left menu, select Unblock Caller.

 


 

Page overview

 

 

  • Search: Find a blocked caller by entering a full or partial phone number.

  • Select Organization: Choose the organization to view or manage its blocked callers. This is important if your account manages multiple organizations.

  • Blocked callers list: Shows each caller ID with the following details:

     

    • Caller ID

    • Blocked By

    • Blocked On

     

  • Actions: Each row includes an action to Unblock that caller.

 


If there are no entries, it means there are no blocked caller IDs for the selected organization.


 

Unblock a caller

 

 

  1. Select the correct Organization.

  2. Use Search to locate the caller ID, or scroll the list.

  3. Review Blocked By and Blocked On to confirm the entry is correct.

  4. Click Unblock for that caller.

  5. Confirm the action if prompted.

 


After unblocking, the number is removed from the blocked list and can call your SimboConnect lines again.


 

Find a specific caller quickly

 

 

  • Type the full phone number if you have it.

  • If you only know part of the number, type the digits you know to narrow the list.

  • Make sure the correct Organization is selected before you search.

 


 

Troubleshooting

 

 

  • I do not see any entries: There are no blocked callers for the selected organization, or you may need to change the organization.

  • I cannot click Unblock: Make sure you are signed in as an Admin.

  • The caller is still unable to reach us: Confirm the correct number was unblocked. Check if the number is blocked in other systems such as your carrier or phone hardware.

 


 

Tips and good practices

 

 

  • Use the Blocked By and Blocked On details to verify the reason and timing before unblocking.

  • Unblock only numbers that were blocked by mistake or that you have reviewed with your front office team.

  • After unblocking, let your team know so they can expect calls from that number again.

  • If your organization has multiple business lines, repeat the check for each relevant organization.

  • Keep a short internal note or ticket for unblocks so your team has a record of why the change was made.

 

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