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Take ownership with “I am Working on it”

Purpose:

Purpose

 


Signal to your team that you are actively handling this call.


 

Steps

 

 

  1. Open the call.

  2. Click I am Working on it at the top.

  3. Proceed with your actions such as SMS, assignment, or status updates.

 


 

Tips and good practice

 

 

  • This helps others avoid duplicate work while you are in progress.

 

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