Set the call status

 

Purpose

 

Show progress and keep the queue clean.

 

Steps

 

 

1. Open the call.

2. Use the Status dropdown and choose one of these options:

    

   • Open

   • In-progress

   • Resolve

   • Resolved No Response

   • Delete

    

3. Click Mark as Resolved when the task is complete.

4. Use I am Working on it to broadcast that you have taken ownership.

 

 

Tips and good practice

 

 

• Use Resolved No Response when you tried to reach the patient but did not connect.