Set or update the Default Greeting - Admin Panel

 

Purpose

 

This article explains how to create or edit the message that callers hear by default before AI takes over.

 

Steps

 

 

1. Go to Admin → Copilot Settings.

2. Click Edit.

3. Find Default Greeting.

4. Enter the greeting text you want callers to hear.

5. Click Save.

6. Place a test call to confirm the new greeting is spoken.

 

 

What callers will hear

 

 

• The default greeting plays for all calls when there is no active temporary override.

• When an override exists, callers hear the override greeting during its time window. After the window ends, the default greeting returns automatically.

 

 

Tips and good practices

 

 

• Start with a friendly welcome and your organization name.

• State the main options or next step in simple language.

• Avoid long pauses and complex sentences.

• If you support multiple languages on other lines, mention the correct path briefly.

• Review the message every quarter to keep it current.