Reset your password
SimboConnect: Forgot and Reset Password
This article explains how users can recover access to SimboConnect when they forget their password, and how they can set a new password safely.
What this feature does
-
Lets a user request a password reset link by entering the email that is linked to the account.
-
Sends a one time link to that email so the user can create a new password.
-
Protects privacy by not saying if an email exists in our system.
Forgot Password
-
Go to Forgot Password from the sign in screen.
-
Enter your email address and select Send reset link.
-
If that email is in our system, you will receive an email with a reset link.
-
The page will show: If the address is in our system, we have sent a reset link.
Notes
-
The reset link expires after a short time. The default is 15 to 60 minutes.
-
If you try many times, you may see a rate limit message. Please try again later.
-
Check spam or junk folders if you do not see the email.
Reset Password
-
Open the email on a trusted device and select the Reset password link.
-
A secure page will open in your browser.
-
Enter a new password and confirm it.
-
Select Reset password to finish.
-
You will see Your password has been updated and a link to sign in.
Password tips
-
Use at least 8 to 12 characters.
-
Include a mix of letters and numbers.
-
Avoid names, common words, or old passwords.
If the link does not work
-
If the page says This link is invalid or has expired, request a new link from Forgot Password.
-
If you cannot access the email account, contact Support so we can help verify your identity.
Security and privacy
-
For safety, we do not confirm whether an email exists in SimboConnect.
-
The reset link can be used one time only and then becomes invalid.
-
After a successful reset, recent sessions may be signed out for your security.
I did not request a reset
-
If you receive a reset email that you did not request, you can ignore it. Your password will not change unless someone uses the link.
-
For extra safety, sign in and change your password, and turn on multi factor authentication if your account supports it.
Getting help
If you need help at any point, contact SimboConnect Support at support-connect@simbo.ai or from the Help menu inside the app.
Last updated: 16 September 2025