Manage Holidays and Unplanned Off-Hours - Admin Panel

Purpose: Use this page to tell ~~SimboConnect~~Phone Copilot when your front office is closed. During these times the AI Phone Copilot switches to after-hours mode.

Access

Open Admin.
Select Holiday/Off-Hour Schedule.
If you manage more than one organization, choose the correct organization from the selector at the top.

What you can do here

View all existing holiday and off-hour entries.
Add a new one-time or multi-hour closure.
Edit an entry.
Delete an entry.

Add a new holiday or off-hour entry

Select Add New.
Enter a clear Name. Example: Christmas, Office Training, Power Outage.
Set From Date Time and To Date Time for the closure window.
Save.

Result: The entry appears in the table and the copilot treats that window as after-hours.

Mark unexpected off-hours

Use the same Add New flow:

Name it something like Unplanned Off-Hours or Team Training.
Set the exact start and end time for the short closure.
Save.

Edit an entry

Find the entry in the table.
Select the Edit icon.
Update the name or the time window.
Save.

Delete an entry

Find the entry in the table.
Select the Delete icon.
Confirm the deletion.

How the schedule works

Each row defines a closed window. While the window is active, ~~SimboConnect~~Phone Copilot runs in after-hours mode.
You can have multiple entries on the same day. The copilot treats any time covered by any entry as closed.

Troubleshooting

If an entry does not seem to apply, check that the start time is before the end time and that the dates are correct.
If after-hours triggers too early or too late, check your organization time zone in your settings.

Tips and good practices

Keep names short and clear so your team understands each entry.
Use separate entries for different reasons to make audit easier.
Avoid overlapping time windows unless you truly need them.
Review the list monthly so the schedule stays up to date.
For one-off short closures, create a clearly labeled custom entry and remove it after it passes.