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Manage Holidays and Unplanned Off-Hours - Admin Panel

Purpose:

Purpose

 


Use this page to tell SimboConnect when your front office is closed. During these times the AI Phone Copilot switches to after-hours mode.


 

Access

 

 

  1. Open Admin.

  2. Select Holiday/Off-Hour Schedule.

  3. If you manage more than one organization, choose the correct organization from the selector at the top.

 


 

What you can do here

 

 

  • View all existing holiday and off-hour entries.

  • Add a new one-time or multi-hour closure.

  • Edit an entry.

  • Delete an entry.

 


 

Add a new holiday or off-hour entry

 

 

  1. Select Add New.

  2. Enter a clear Name. Example: Christmas, Office Training, Power Outage.

  3. Set From Date Time and To Date Time for the closure window.

  4. Save.

 


Result: The entry appears in the table and the copilot treats that window as after-hours.


 

Mark unexpected off-hours

 


Use the same Add New flow:

 

  • Name it something like Unplanned Off-Hours or Team Training.

  • Set the exact start and end time for the short closure.

  • Save.

 


 

Edit an entry

 

 

  1. Find the entry in the table.

  2. Select the Edit icon.

  3. Update the name or the time window.

  4. Save.

 


 

Delete an entry

 

 

  1. Find the entry in the table.

  2. Select the Delete icon.

  3. Confirm the deletion.

 


 

How the schedule works

 

 

  • Each row defines a closed window. While the window is active, SimboConnect runs in after-hours mode.

  • You can have multiple entries on the same day. The copilot treats any time covered by any entry as closed.

 


 

Troubleshooting

 

 

  • If an entry does not seem to apply, check that the start time is before the end time and that the dates are correct.

  • If after-hours triggers too early or too late, check your organization time zone in your settings.

 


 

Tips and good practices

 

 

  • Keep names short and clear so your team understands each entry.

  • Use separate entries for different reasons to make audit easier.

  • Avoid overlapping time windows unless you truly need them.

  • Review the list monthly so the schedule stays up to date.

  • For one-off short closures, create a clearly labeled custom entry and remove it after it passes.

 

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