How to set business hours and spoken office hours

What this covers: Working days, common hours, custom time slots, and the spoken message read to callers.

Go to Admin → Organization Settings and scroll to Specify working hours of the organization.
Choose your Common Start Time and Common End Time.
- Example: 9:00 AM to 5:00 PM.
- If you are open 24 hours, set 12:00 AM to 11:59 PM.
Select your working days by checking the boxes for Monday through Sunday as needed.
If a specific day has different hours, use Custom Times:
- Find the day row, for example Monday Custom Times.
- Click + Add Custom Time Slot.
- Enter Start Time and End Time for that slot.
- Repeat to add more slots for lunch breaks or split shifts.
  
  Example: 8:00 AM–12:00 PM and 1:00 PM–5:00 PM.
- Use Remove to delete a slot.
When all days look correct, click Save if the button is shown.

In Organization Information, find Office Hours (Spoken).
Type a friendly sentence that matches the hours you set.

Example: We are open Monday to Friday from 8:00 AM to 5:00 PM. On Saturday we are open from 9:00 AM to 1:00 PM.
You can click Write with AI to generate a draft, then edit the text to match your policy.
Click Save if the button is shown.

Single schedule, weekdays only
- Working days: Monday to Friday
- Common hours: 9:00 AM–5:00 PM
- Spoken text: We are open Monday to Friday from 9:00 AM to 5:00 PM.
Split shift on Tuesday
- Common hours: 8:00 AM–5:00 PM
- Tuesday Custom Times: 8:00 AM–12:00 PM and 1:00 PM–5:00 PM
- Spoken text: We are open Monday to Friday from 8:00 AM to 5:00 PM. On Tuesday we are closed from 12:00 PM to 1:00 PM.

If callers hear the wrong time, check that the Timezone is correct.
If a day should be closed, either uncheck that day or set no custom slots on that day.
Avoid overlapping custom slots on the same day. Overlaps can cause routing confusion.