Edit an existing On Call Provider - Admin Panel

Purpose

Show you how to update a provider’s details.

 

Steps

 

 

1. Open On Call Providers.

2. Find the provider using the Search box if needed.

3. Click the green Edit icon on that row.

4. On the Edit On Call User page, update any of the following:

    

   • Firstname

   • Lastname

   • Email

   • Mobile (follow the on-screen format)

    

5. Click Submit to save the changes.

6. Click cancel to discard changes and go back.

 

 

Result

 

The list updates with the new details for that provider.

 

Tips / Good practices

 

 

• Verify spelling of names to keep caller prompts accurate.

• If you change a mobile number or email, inform your team so they know the new contact.

• Review upcoming schedules to make sure notifications go to the updated contact.