Copilot Settings page in SimboConnect

Purpose: This article explains what you see on the Copilot Settings page in the SimboConnect admin panel and what each field or button does.

Select Organization. Choose the organization you want to manage.
Copilot Number. Read only. This is the phone number used by your Copilot.
Label. Editable. A friendly name that helps your team recognize this Copilot.
Language. Read only. The current language configured for this Copilot.
Default Greeting. Editable. The message callers hear when there is no temporary override in effect.
Edit. Enables editing of the editable fields in this section.
Add Holiday or Temporary Greeting Override. Opens a form to create a time bound greeting that takes priority over the default greeting during the selected window.
Holiday or Temporary Greeting Override panel. Contains:
- From date and time.
- To date and time.
- Greeting text area.
- Cancel and Save.

The Default Greeting plays for all calls unless a Holiday or Temporary Greeting Override is active.
When an override is active between the From and To times, callers hear the override greeting first.
When the override window ends, the system returns to the Default Greeting automatically.

Keep the Label short and meaningful, for example “Main Clinic Line”.
Review the Language and Copilot Number before you start, so you edit the correct Copilot.
Keep messages clear and under 20 to 30 seconds so callers stay engaged.
Test after every change by placing a quick test call.
Record change dates in your internal notes so your whole team stays aligned.