Configure the Fallback On-call Schedule - Admin Panel

 

Purpose

 

Set a default contact who receives alerts when no other schedule matches.

 

How it works

 

If a call arrives and there is no matching on-call entry for that time and call type, SimboConnect sends the alert to the contact defined in the Fallback Schedule.

 

Steps

 

 

1. Open Default Schedules.

2. In Fallback Schedule, select edit if present, or Add to create one.

3. Set a broad From Date Time and To Date Time period that covers your operating horizon.

4. Select Send Alert To contact.

5. Choose the Alert Preferences to define the alert protocol.

6. Select Save Schedule.

 

 

Tips and good practices

 

 

• Keep the Fallback window long and continuous.

• Use an on-call distribution or a responsible lead as the fallback contact.

• Review Alert Preferences so the fallback person cannot miss an urgent call.