Call Volume Report: Overview - Admin Panel

Purpose: Show total volume trends so you can plan staffing and office hours.

 

What is inside

in

this

 

report

• Weekday Averages: Average number of calls per weekday.

• Hourly Averages: Average number of calls by hour of day.

• Daily Call Volume: Count of calls on each day in the selected period.

 

 

How to use it

 

 

1. Set the Select Duration.

2. Review Weekday Averages to spot your busiest days.

3. Review Hourly Averages to see peak hours.

4. Look at Daily Call Volume to find spikes or dips on specific dates.

 

 

Questions this report answers

 

 

• Which day needs extra coverage?

• What hours need more agents on phones?

• Did a campaign or clinic event change call volume on certain dates?

 

 

Tips and good practices

 

 

• Align break times away from peak hours.

• If one weekday is always light, use it for training.

• Check the daily trend after any schedule or message change.