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Call Volume: Hourly Averages - Admin Panel

Purpose: Identify peak hours during the day.


 

Reading the panel

 

 

  • Bars show the average calls per hour across the selected days.

  • Early morning and mid afternoon often have different patterns. Your data will show the exact hours.

 


 

Actions to take

 

 

  • Adjust opening greetings and queue rules during peak hours.

  • Stagger lunches and breaks so coverage remains steady.

  • Schedule outbound tasks in off-peak hours.

 


 

Tips and good practices

 

 

  • Shift start times by 15 to 30 minutes to match the first peak.

  • If a single hour is a bottleneck, consider call back offers or smart routing rules.

 

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