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Call Volume: Daily Call Volume - Admin Panel

Purpose: Track exact call counts for each day in the selected period.


 

Reading the panel

 

 

  • Each day shows the total number of calls.

  • Use it to find sudden jumps or drops.

 


 

Actions to take

 

 

  • Investigate very low days for possible technical issues or holiday closures.

  • Investigate very high days for campaign impact or staffing needs.

  • Share findings with scheduling leads.

 


 

Tips and good practices

 

 

  • Pair this with the Call Details report to learn reasons for any spike.

  • Keep a small calendar of events next to the chart to explain patterns.

 

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