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SimboPAS vs SimboDIYAS: Which one is right for you?

Choosing between SimboPAS and SimboDIYAS becomes easy when you look at your day-to-day needs. Both solve after-hours coverage, both run on the same Simbo platform, and both plug into the same secure dashboard. The difference is how you want to run your after-hours operations and how quickly you want to go live.

The short answer

What both products share

You get the same core platform in both products:

  • HIPAA-compliant voice AI with encryption and privacy safeguards.

  • A unified CRM-style dashboard to review calls and tasks, assign owners, search, filter, and analyze.

  • AI messaging so staff can chat in the portal while patients reply by SMS, with photo parsing.

  • Native mobile apps so on-call clinicians can triage from anywhere.

  • Scales to heavy call volume with quick pickup times. 

These shared foundations mean you can switch or upgrade later without starting over.

Side-by-side comparison

Decision point

SimboPAS

SimboDIYAS

Who it is for

Groups that want an enterprise, consultative rollout of after-hours on-call workflows

Small and mid-size practices that want a DIY, self-serve rollout with control in the dashboard

Go-live speed

2–3 weeks

1–2 days (Includes registration and configurations)

Setup model

Simbo dedicates an AI engineer to design, test, tune, and roll out your after-hours flows

You configure schedules, alert groups, and messages in the admin panel; Simbo help is optional

Hospital and ER calls

Supported, with capture of hospital, department, or floor

Supported via configurable modules you can enable

Triage and escalation

Multi-level on-call schedules, time-based escalation, text/email/voice alerts

Multi-level alerts you configure, with dashboards for next-day follow up

Languages

Multi-lingual patient interactions

English for patient interactions

Pricing approach

Enterprise engagement

Self-serve plans including a free entry tier. Option for setup and training available for a small fee.

Best for

Dependable coverage, strict escalation rules, and change management

Fast coverage now, cost control, and hands-on configuration

Details on timelines, triage, hospital workflows, alerts, and language support are documented in the product guide. 

How each one works in practice

SimboPAS: Enterprise after-hours physician answering service

  • What it does: Pre-screens callers, classifies urgency, and routes to the right on-call provider based on your rules.

  • Core capabilities:

     

    • Triage urgent vs routine, capture reason for call

    • Hospital nurse calls with hospital/department/floor capture

    • AI scheduling and multi-level alerts by text, email, and call, with escalation if no response

    • Next-day workflows in the dashboard for routine items

     

  • Rollout: Consultative, with design, testing, and tuning focused on after-hours. Typical go-live is 2–3 weeks. 

    Book a consultation: https://www.simbo.ai/schedule-connect

SimboDIYAS: Self-serve after-hours answering service

Common platform features that matter after hours

  • CRM Dashboard: Unified inbox, assign and reassign, set status, instant AI summaries with jump-to-moment audio, caller history, spam marking, and click-to-call from the browser.

  • AI Messaging: Staff chat in the portal, patients reply by SMS, photos are parsed for details, with templates and assisted writing.

  • Admin and Analytics: Organization, locations, roles, MFA, on-call schedules, holidays, coverage rules, workflow versioning, reports for volume, handle time, containment rate, and outcomes.

  • Mobile access: iOS and Android apps for on-the-go triage and tasking.

  • Security: HIPAA compliant across offerings, with a proprietary voice AI engine and MFA. 

Pricing and licensing snapshot

Real-world scenarios

  • Hospital calls at 2:00 AM with strict escalations: Choose SimboPAS for consultative design of escalation ladders, hospital capture, and reliability requirements. 

  • Small clinic needs coverage this weekend with tight budget: Choose SimboDIYAS, set on-call schedules and alert groups today, and forward your line after hours. 

  • Group practice wants to start DIY, then standardize later: Start on SimboDIYAS. Because the platform and dashboard are shared, you can move to SimboPAS later without losing your history or retraining staff. 

Decision checklist

Answer each item with Yes or No.

  1. Do you want Simbo to design and test your after-hours rules and escalations for you?

     

    • Yes → SimboPAS

    • No → SimboDIYAS

     

  2. Do you need to be live in 1–2 days with in-house configuration?

     

    • Yes → SimboDIYAS

    • No → SimboPAS is fine

     

  3. Are hospital and ER calls part of your daily reality?

     

    • Both PAS and DIYAS support hospital workflows. Choose based on the setup model you prefer. 

     

  4. Do you require multi-lingual patient interactions after hours?

     

    • SimboPAS supports multi-lingual interactions

    • SimboDIYAS supports English at this time 

Getting started

 

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