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SimboConnect vs SimboVara: which one is right for you?

Choosing between SimboConnect and SimboVara becomes simple when you match your day-to-day needs with what each product does best. Both sit on the Simbo platform and both handle a large share of front-desk phone work. The difference is in scope, setup style, and depth of automation. 

The short answer

  • Pick SimboConnect if you want enterprise-grade automation for both inbound and outbound calls, deeper EHR-aware workflows, and a consultative rollout with a dedicated AI team. You can also book a demo from the product page. 

  • Pick SimboVara if you want a fast, self-serve start that focuses on inbound calls and gives your team a simple dashboard to configure workflows. Get started now to create an account in minutes. Click here for step by step guide on how to register on SimboVara.

What both products share

Because both products run on Simbo’s core platform, you get a common foundation:

  • Security and privacy for healthcare. 

  • Unified dashboard to view calls, messages, tasks, assignments, and analytics. 

  • AI messaging / SMS for patient communication. Staff can chat in the web portal while patients reply by SMS.

  • Multi-lingual interactions. 

  • Mobile and web access for clinicians and staff.

Quick comparison

What makes SimboConnect different

1) End-to-end phone automation

SimboConnect covers both inbound and outbound programs. Typical outbound examples include pre-visit, post-visit, post-procedure, chronic care check-ins, status updates, and smart confirmations that can reschedule on the fly.

2) Deeper integrations and customization

Enterprise rollouts target EHR-aware workflows and calendar integration so the agent can operate with live availability and fewer double bookings. Workflows are tailored to your rules rather than a rigid IVR.  

3) Enterprise rollout with a dedicated team

You get a dedicated AI engineer to map workflows, build and test thousands of scenarios, place guardrails, and keep improving after go-live. This consultative model is why rollouts usually take 4–6 weeks. 

4) Scale and reliability

Built for high call volumes with quick response, and protected by healthcare-grade security using encryption, audit trails, and role-based access.

Choose SimboConnect if: you want measurable offload across inbound and outbound, need EHR-aware automation, and prefer a guided enterprise rollout. 

What makes SimboVara different

1) Inbound-first, self-serve

SimboVara focuses on inbound automation for scheduling, refills, records, FAQs, routing, and after-hours. You can Get started and configure flows in the web portal. 

2) Fast start and simple pricing

See all tiers in SimboVara pricing, including included calls, minutes, and features per plan. Do not forgot to see more details on the plans for an exhaustive list of features.

3) Clear scope for outbound

In SimboVara, outbound minutes exist mainly to support necessary call-backs from your dashboard. If you want proactive campaigns or complex outbound programs, the guide recommends SimboConnect.  

Choose SimboVara if: you want a quick inbound-focused start, do not need EHR integration on day one, and prefer to self-manage setup and changes. 

Typical use cases and how to decide

Pick SimboConnect when:

  • You plan to run proactive outbound programs like post-procedure or chronic care check-ins at scale. 

  • You want EHR-aware automation now. 

  • You want a partnered rollout and ongoing optimization. 

Pick SimboVara when:

  • You need fast relief for inbound calls with a simple admin setup. 

  • You want a transparent plan with included usage and a clear upgrade path later. 

What the shared dashboard makes easy

Across both products, staff get a 360-degree view of calls and messages, filters and search, assignments, analytics, and a mobile app. Unified communication: One dashboard for calls, texts, and tasks. Your team can see conversation history, assign follow-ups, search and filter, and reply from web or mobile in one place.

Security and compliance

Both products use healthcare-grade safeguards with encryption, role-based access, and audit logs. They run on the Simbo platform, which uses a Symbolic RAG approach and strict controls to protect patient data and support compliant workflows. 

How to get started

  • SimboConnect: plan 4–6 weeks for enterprise design, testing, and rollout coordinated through Book a demo. 

  • SimboVara: get started in few minutes and plan a few days for self-serve setup from Get started. Many practices go live quickly once flows are configured. Click here for step by step guide on how to register on SimboVara.

Pricing snapshot

  • SimboVara: see current tiers and inclusions on SimboVara pricing. Self-serve plans with included call volumes, a dedicated number per plan, analytics, and mobile access

  • SimboConnect: enterprise pricing is typically handled through consultation, since scope depends on integrations and outbound programs. Book a demo to discuss integrations and outbound programs. 

Upgrade path

Most practices start with SimboVara to quickly offload inbound calls and get up to 25 to 30% increase in staff efficiency. When they need deeper EHR-aware automation or large outbound programs, they move to SimboConnect. 

A simple checklist

  1. Do you need outbound automation or deep EHR workflows right now

    • If yes, choose SimboConnect. 

  2. Is speed to value and self-serve setup your top priority

    • If yes, choose SimboVara. 

  3. Do you want to start small and upgrade later

    • If yes, start with SimboVara and plan for SimboConnect when ready. 

1. Does SimboVara support multiple languages

Yes. See “English and Spanish Language Support” in SimboVara features and pricing. 

2. Can my staff use mobile apps

Yes. See “Access to Mobile App (iOS, Android)” in SimboVara pricing and the unified communication description on SimboConnect. 

3. How do I sign up for SimboVara

UseYou can Get started now. and get going within minutes.

4. Where can I learn about the core platform

Visit the Simbo home page for an overview of the Gen AI platform and Symbolic RAG. 

Resources

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