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Purpose Allow Copilot to answer “when are you open” accurately and to control transfer behavior within office hours. What to include Normal hours Per-location hours if they differ Department exceptions or special rules Any instructions fo...

SimboVara introduction SimboVara is an AI front office copilot f ...mate phone calls and front desk workflows so that your team can respond ...lls. You can always edit in the workflows eventually if you dont want ca ...ensure that you have setup your workflows properly! Details with links g...

... without a long project Choose SimboVara. Click here to get started now ...interactions with SimboConnect, SimboVara, and SimboPAS. SimboDIYAS only ...SimboConnect SimboPAS SimboVara SimboDIYAS In ... — After-hours on-call workflows ✔ ✔ ✔ ✔ ...

... are handled using the hospital workflow. Messages are tagged with the hospital and short code. You can add routing rules later using bifurcation options. Tips and good practices Use 2 to 3 character short codes that staff already uses ...

...ect so that you can adjust AFRA workflows for your practice. Where to g ...e changes to apply them to live workflows. Detailed behavior When During Hours Smart Answering Service is enabled, the Copilot answers during your defined business hours,...

...nfiguration changes produce the workflow you expect. Steps After saving any change, place a test call from an external phone line. Walk through the expected path: During hours message capture Hospital selection ER or Floor choice ...

Purpose Allow callers to route to a specific on-call doctor when appropriate. Steps Open Admin → Answering Service Management → Configurations → Edit. To enable announcements for a scenario, check one or more of: Enable Own Calls Providers For...

Purpose Create clear and useful short codes for hospitals to improve speed and accuracy. Guidelines Use 2 to 3 characters only. Make each code unique across all hospitals. Match common abbreviations your team already uses. Avoid numbers t...

Purpose Turn on smart call handling during working hours so messages flow to the dashboard instead of personal voicemail. Steps Open Admin → Answering Service Management → Configurations → Edit. Check Enable During Hours Smart Answering Service. ...

Purpose Ask callers to select the hospital they are calling from and route based on that choice. Prerequisite Hospital Answering Service must be enabled and hospitals must be added. Steps Open Admin → Answering Service Management → Configurations → Ed...

Purpose Ask hospital callers to specify ER or Floor so messages reach the right on-call flow. Prerequisite Hospital Answering Service must be enabled. Steps Open Admin → Answering Service Management → Configurations → Edit. Check Enable smart bif...