Take ownership with "I am Working on it"

Purpose: Signal to your team that you are actively handling this call. 

 Steps 

 

 

 Open the call. 

 

 

 Click I am Working on it at the top. 

 

 

 Proceed with your actions such as SMS, assignment, or status updates. 

 

 

 Tips and good practice 

 

 

 This helps others avoid duplicate work while you are in progress.