# SimboVara Workflow Customization: Set Transfer Timeout - Admin Panel
> Source URL for below info: https://api1.simboconnect.com/helpb/books/simbovara-ai-phone-agent-for-medical-practices/page/simbovara-workflow-customization-set-transfer-timeout-admin-panel

**Purpose**

Control how long Copilot waits while attempting a live transfer before it stops trying.

### Behavior

- After the timeout, Copilot returns to the caller and takes a message if the transfer did not connect.

### Steps

1. <span class="s1">Find </span>**Transfer Timeout**<span class="s1">.</span>
2. Enter the number of seconds to wait, for example <span class="s1">30</span>.
3. Click <span class="s1">**Save**</span>.

### Tips and Good practices

- Choose a timeout that matches your phone system. Longer timeouts can feel slow to callers.
> Source URL for above info: https://api1.simboconnect.com/helpb/books/simbovara-ai-phone-agent-for-medical-practices/page/simbovara-workflow-customization-set-transfer-timeout-admin-panel