# SimboVara Workflow Customization: Set the Front Desk Transfer Number - Admin Panel
> Source URL for below info: https://api1.simboconnect.com/helpb/books/simbovara-ai-phone-agent-for-medical-practices/page/simbovara-workflow-customization-set-the-front-desk-transfer-number-admin-panel

**Purpose**

Allow callers to reach your front desk when transfer is requested or when escalation is needed.

### Behavior

- If this number is set, Copilot can transfer calls to your front desk during <span class="s1">**office hours**</span>.
- If this number is not set, Copilot will not transfer and will inform the caller that staff is busy during hours or that the office is closed after hours.

### Steps

1. <span class="s1">Open </span>**Workflow Customizations**<span class="s1">.</span>
2. Enter the <span class="s1">**Front Desk Transfer Phone Number**</span> in E.164 or local format.
    
    
    - Example entry: <span class="s1">(617) 334-2617</span>
3. Click <span class="s1">**Save**</span>.

### When transfers happen

- When a caller explicitly asks to speak with the front desk.
- When your workflow text includes instructions like “If the caller is upset, transfer to front desk.”

### Tips and Good practices

- Use a hunt group or queue number, not a direct extension.
- Test transfers from an outside line during open hours.
- Review office hours so transfers are allowed at the right times.
> Source URL for above info: https://api1.simboconnect.com/helpb/books/simbovara-ai-phone-agent-for-medical-practices/page/simbovara-workflow-customization-set-the-front-desk-transfer-number-admin-panel