SimboVara Workflow Customization: Enable Multiple Language Initial IVR - Admin Panel

Purpose 

 Offer callers a choice of language at the start of the call. 

 Behavior 

 

 

 When enabled, Copilot opens with a language menu such as English or Spanish. 

 

 

 When disabled, Copilot speaks English only. 

 

 

 Steps 

 

 

 On Workflow Customizations , check Enable Multiple Language Initial IVR to enable. 

 

 

 Click Save . 

 

 

 Tips and Good practices 

 

 

 Enable this if a significant share of callers use another language. 

 

 

 Keep workflows written in clear English. Copilot translates its prompts for the caller.