SimboVara Workflow Customization: Enable Multiple Language Initial IVR - Admin Panel
Purpose
Offer callers a choice of language at the start of the call.
Behavior
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When enabled, Copilot opens with a language menu such as English or Spanish.
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When disabled, Copilot speaks English only.
Steps
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On Workflow Customizations, check Enable Multiple Language Initial IVR to enable.
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Click Save.
Tips and Good practices
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Enable this if a significant share of callers use another language.
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Keep workflows written in clear English. Copilot translates its prompts for the caller.