SimboVara Workflow Customization:  Enable After Hours On-call Workflows - Admin Panel

Purpose 

 Let callers reach the on-call doctor after hours with proper screening. 

 Behavior 

 

 

 When enabled, after-hours calls go to an on-call menu. 

 

 

 Copilot screens for: 

 

 If they really need an on-call doctor 

 

 Whether the caller is an existing patient 

 

 

 Urgency and problem description 

 

 

 

 

 Copilot alerts the on-call doctor based on your on-call schedule. 

 

 

 Steps 

 

 

 In Workflow Customizations , check Enable After Hours On-call Workflows . 

 

 

 Ensure your on-call schedule is set under On Call Schedule . 

 

 

 Click Save . 

 

 

 Tips and Good practices 

 

 

 Keep the screening questions in plain English inside your workflows if you need any clinic-specific steps. 

 

 

 Review alert destinations before weekends and holidays.