SimboVara Workflow Customization: Enable After Hours On-call Workflows - Admin Panel

Purpose

Let callers reach the on-call doctor after hours with proper screening.

Behavior

• When enabled, after-hours calls go to an on-call menu.

• Copilot screens for:

  • If they really need an on-call doctor

  • Whether the caller is an existing patient

  • Urgency and problem description

• Copilot alerts the on-call doctor based on your on-call schedule.

Steps

1. In Workflow Customizations, check Enable After Hours On-call Workflows.

2. Ensure your on-call schedule is set under On Call Schedule.

3. Click Save.

Tips and Good practices

• Keep the screening questions in plain English inside your workflows if you need any clinic-specific steps.

• Review alert destinations before weekends and holidays.